Where is the shop located?
Our store is located at 497 High Street, Northcote. We’re the bright light globes in the intersection of Dennis and High Streets.
When are you open?
We’re open every day except Monday (although we’re often around if you need us). Tuesday to Saturday we’re open from 10am-6pm and Sunday we open from 11am-4pm.
So, is are all your items second hand?
Nope! We offer a mix of vintage, second hand and select new items. We've got bits and bobs for students and beginners all the way through to the professional musician and vintage gear enthusiast.
Can I put something you are selling on Lay-by?
On most items we offer lay-by for a minimum 10% deposit, for a maximum of one month. A longer term can sometimes be negotiated depending on the circumstances.
How about a instrument rentals or 'Rent-To-Own'?
Yep! Through Studio 19 we're the only store in Australia to offer Rental Plans on an extensive range of unique vintage and second hand gear! Call us at the store or check out (https://www.studio19.com.au/) for more details.
Can I browse your inventory online?
Some of it! We are currently in the process of developing our website, but until then hop over to our Reverb page (www.reverb.com/au/shop/echotone) to browse a some of our items! Your best bet is to give the store a call if you’re chasing something specific.
What new brands do you stock?
We're an Authorised Dealer for a forever growing list of exciting brands... D’Addario, MXR, Elixir, Dunlop, DiMarzio, Seymour Duncan, TV Jones, 1SPOT, Tortex, Shubb, Shure, Shadow Pickups, DSL Straps, Laney Amplification, Mahalo, Fulltone, Fulltone Custom Shop, Maton, Sigma, Silvertone, Danelectro, Pyramid Strings, Martin Strings, Aquila Strings, Snark, Cry Baby, Way Huge, Redding, Valencia, Planet Waves, Savarez, Augustine, Voodoo Labs and many more!
Do you offer international shipping?
You bet! We have sent countless instruments both internationally and across Australia! Domestically we charge $75 to get a guitar anywhere in Australia!
I’d really love a (insert dream item here), can you let me know if one comes up?
Absolutely! We’re always in conversation with customers looking to buy and sell; we keep a register of the unique items customers are chasing and thinking about selling so we can help find (or sell) your item. Give us a buzz or let us know next time you’re in the store and we’ll keep our eyes open.
Do you provide a warranty?
All our second hand items have a seven day warranty. As they’re second hand, they may be subject to some wear and tear so we always do our best to describe the condition accurately. Our new items are subject to the manufacturers warranty, which in most cases is three to five years.
I’ve got a broken thing, can you fix it?
We offer comprehensive guitar servicing at great prices done in house by us! You can drop in or call us anytime for a chat. We don’t offer amp or pedal servicing, but you are welcome to give us a buzz or drop in and we can help point you in the direction of the best person to help you.
Do you guys buy gear? Do you do trades? Can sell my guitar?
Yes to all of the above! Check out our ‘Sell Your Guitar’ section for more info.
I hear you guys do live performances in your store, is that true? How do I find out about them?
Sure is! It’s one of the things we get really excited about! We do them periodically on Sunday afternoons from around 5:30pm. The best thing to do is follow us on Facebook, we always post any news about upcoming in-stores there.